We deeply apologize for the situation in both regions. For players residing on Worlds in the European data center, weekend login wait times were as high as 40 minutes. As a result, character creation was unavailable for long periods of time, and players faced average login wait times of 10-20 minutes. That said, the team is currently working hard to optimize existing servers in an attempt to increase the caps, if by a smaller amount, and will endeavor to make continued adjustments and improvements while maintaining game stability.ĭespite the aforementioned cap increase, over the weekend of July 17 and 18, several North American World servers experienced periods of six to seven hours at maximum login capacity.
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As such, until the upgrade is implemented, it will be difficult for us to raise World login caps to the same degree as those of North American Worlds. Continued optimization of this new equipment has allowed us, as of July 16, to increase the maximum number of simultaneous logins across the NA data centers by 18,000, or approximately 750 per World server.Ī matching server upgrade for the EU data centers, while currently planned for the immediate future, however, is still pending.
If a matching server were to overload, it would result in the Duty Finder ceasing to function properly and instability when entering instanced content, hence the importance of login caps.ĭifferences in login caps occur due to differences in the number of Worlds per data center, as well as differences in matching server performance.Īs it happens, the matching servers used in the North American data centers were recently upgraded to higher-performance models. This limit determines the overall maximum population of a data center, which is then divided by the number of Worlds in the data center to calculate how many players can be logged in to each World. The main reason for this has to do with a data center’s “matching server.” A matching server can only handle so much information, so to ensure that it functions properly, a capacity limit must be set. The population that can be logged in to each World server at one time is capped however, as some of you have noticed, this cap is not the same for all servers, and differs somewhat between data centers (Mana, Aether, Chaos, etc.). In particular, the increase in NA- and EU-region players over the past two weeks has been both so staggering and unexpected that many players are now having difficulty logging in or creating new characters due to server congestion, and for this we deeply apologize. Recently, we have experienced record user numbers in all regions, with a vast amount of new players beginning their adventures. This increase is not only limited to the global version (served by the Japanese, North American, and European data centers) but also the locally operated Chinese and Korean versions as well. Player Population GrowthĪs mentioned above, FINAL FANTASY XIV is currently experiencing a dramatic increase in its player base. The message is a long one, so please bear with me. Today, I would like to go into detail about the server congestion resulting from this influx and the steps we are taking to address it. Expectations for 6.0 are high and have resulted in an increased interest in FINAL FANTASY XIV-especially in North America and Europe, where we are currently experiencing an extreme influx of new players. Greetings FINAL FANTASY XIV players! This is your producer & director, Naoki Yoshida.įirst and foremost, I would like to extend my thanks to all of you for your continued support!ĭevelopment on our latest expansion pack Endwalker continues as we focus on implementing content and transitioning to the check and polish phase. Yoshida-san mentioned an increase in simultaneous login caps, the implementation of an automatic logout process, the creation of new servers, and more. To address the situation, Producer and Director Naoki Yoshida published an extensive message on the Lodestone website, both taking on responsibility for the issues, and explaining what Square Enix is doing to mitigate them. While some would say that this isn’t a bad problem to have, this is causing issues for existing players, who often have to wait quite a bit in the queue to manage to log in, and this is months before the coming of the new expansion Endwalker, which will likely increase population even further. Square Enix has been finding itself in a bit of a pickle with Final Fantasy XIV in recent weeks, with the servers exploding due to a massive influx of new players.
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